Post by account_disabled on Feb 22, 2024 6:47:17 GMT -5
Guys, you may have already realized that, as your online consultancy grows and you gain more students , you can't afford to drop the ball when it comes to serving all these people, right? After all, communicating with students online goes far beyond just answering questions or transmitting information. And, in fact, this is one of the most important points for building a successful career, professor! Therefore, today we will help you organize your attendance strategy : so that you never lose a student because of inadequate assistance! Let's go there? Prefer to see this content on video? So, check out this option at the end of the post! Photo by Greta Hoffman on Pexels Tips for offering excellent quality service 1 – Don’t mix personal and professional life Our number 1 tip for your service is: If you want it to be more professional , avoid mixing it with your personal life! To do this, have a WhatsApp number and a social media profile that are exclusive to work This makes it much easier to organize and convey credibility to your audience, right? Prof, it's also worth remembering that, to use a WhatsApp Business number , which is your business contact, you need to have a cell phone with space for two SIM cards or use a virtual SIM service , okay? 2 – Set (and stick to) opening hours Set specific opening hours.
Communicate it to everyone and carry out this schedule correctly, prof! After all, if you keep responding to interested parties and students outside of your working hours, you end up creating the false expectation that it will always be like this – which is not cool for you or them! But, MFIT, am I going to leave the person there waiting and run the risk of losing a customer? Of course! Look how we can resolve this Lebanon Mobile Number List situation easily, easily: on Instagram and WhatsApp, you will set up a very friendly automatic message , which explains your opening hours and says that you will get back in touch as soon as possible. This way, you don't always have to worry about responding to messages that arrive after hours, prof! 3 – Format your customer service messages Just because you're providing online service doesn't mean your service needs to be robotic, personal. Even your automatic messages can (and should) be humanized , okay? So, whenever you communicate online (whether to send a message or create a post), write in a relaxed manner , as if you were talking to your student. This way you will sound more natural, pleasant and welcoming , prof! And, if you feel that a written message might sound a little cold, we have a super important tip: use emojis and format the text with bold and italics .
This way, you create intonations and make your communication lighter! You can even save message templates and, if you want, use a shortcut with a few letters that automatically becomes a larger message This way, you save time and, if you need to, just edit the details of the saved message before sending! Super practical, right, professor? 4 – Make the conversation with the customer flow When meeting someone interested in your work, don't just answer what the person is asking you! This way, the conversation ends very quickly, and you miss the opportunity to show that you are an attentive and dedicated person ! To make the dialogue flow better, ask questions to better understand what your future client's problem is. Then, by better understanding the situation, you can combine his needs with the personal services you already offer. After all, this is how you close a good deal: aligning customer demand with your solution ! Prefer to see this content on video? So, check out this option here: Count on MFIT to professionalize your service Prof, if you liked our tips, click here to check out our free material on customer service! And, to check out our special materials for subscribers, just subscribe to the MFIT app from R$9.90 per month.
Communicate it to everyone and carry out this schedule correctly, prof! After all, if you keep responding to interested parties and students outside of your working hours, you end up creating the false expectation that it will always be like this – which is not cool for you or them! But, MFIT, am I going to leave the person there waiting and run the risk of losing a customer? Of course! Look how we can resolve this Lebanon Mobile Number List situation easily, easily: on Instagram and WhatsApp, you will set up a very friendly automatic message , which explains your opening hours and says that you will get back in touch as soon as possible. This way, you don't always have to worry about responding to messages that arrive after hours, prof! 3 – Format your customer service messages Just because you're providing online service doesn't mean your service needs to be robotic, personal. Even your automatic messages can (and should) be humanized , okay? So, whenever you communicate online (whether to send a message or create a post), write in a relaxed manner , as if you were talking to your student. This way you will sound more natural, pleasant and welcoming , prof! And, if you feel that a written message might sound a little cold, we have a super important tip: use emojis and format the text with bold and italics .
This way, you create intonations and make your communication lighter! You can even save message templates and, if you want, use a shortcut with a few letters that automatically becomes a larger message This way, you save time and, if you need to, just edit the details of the saved message before sending! Super practical, right, professor? 4 – Make the conversation with the customer flow When meeting someone interested in your work, don't just answer what the person is asking you! This way, the conversation ends very quickly, and you miss the opportunity to show that you are an attentive and dedicated person ! To make the dialogue flow better, ask questions to better understand what your future client's problem is. Then, by better understanding the situation, you can combine his needs with the personal services you already offer. After all, this is how you close a good deal: aligning customer demand with your solution ! Prefer to see this content on video? So, check out this option here: Count on MFIT to professionalize your service Prof, if you liked our tips, click here to check out our free material on customer service! And, to check out our special materials for subscribers, just subscribe to the MFIT app from R$9.90 per month.